Payroll Operations Specialist

We are seeking a skilled Payroll Specialist to join our team in Madrid. As a key operational support role, you will play a crucial part in ensuring accurate, timely, and compliant payroll processing.

Responsibilities :

• Payroll Processing Cycle Support : Participate actively in the payroll processing cycle, ensuring compliance with policies, accuracy in data handling, and efficiency in execution.
• Ticket Processing & Queue Management : Process payroll tickets and manage the ticket queue, ensuring timely and accurate responses.
• Pending / Ageing Tickets Follow-up : Monitor and follow up on ageing tickets, ensuring resolution within defined timelines.
• Escalation Tickets & Issue Resolution : Handle escalated tickets, working closely with the Payroll SME and Payroll Lead to resolve issues and provide solutions to complex queries.
• Respond to Queries : Serve as a point of contact for employee payroll queries, providing accurate and prompt responses.
• Weekly HRBP Connects : Contribute to weekly connects with HR business partners (HRBPs) by providing updates on ticket status, common queries, and areas for improvement in payroll processes.
• Reporting & Documentation : Assist in preparing weekly and monthly reports on ticket volume, resolution times, and key metrics.
• Process Compliance & Audit Support : Assist in maintaining process compliance by adhering to established procedures and supporting ad hoc audit requests as required.

Requirements :

Skills :

We Offer :

Location : Madrid

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