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Technical Support Manager - EMEA / APAC

TimescalePuerto del Rosario, Islas Canarias, España

Hace más de 30 días

Descripción del trabajo

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At Timescale, we empower businesses with real-time insights from their data, allowing them to make faster decisions and optimize operations. We are creating a movement to unblock developers who are building the future. Timescale is a product-led growth organization driven by transparent leaders and a globally diverse, remote-first team that is proudly building a modern PostgreSQL cloud platform.

As our Technical Support Manager, you'll lead our highly skilled Technical Support team covering the EMEA and APAC time zones. Your team engages closely with customers, providing everything from basic database administration support to deep technical troubleshooting across Timescale products, Postgres databases, Timescale Cloud, and our emerging AI-driven solutions. You'll actively mentor and develop your team, ensuring exceptional technical support and high customer satisfaction.

This role demands strong people management skills combined with deep technical expertise across databases and developer-focused products to effectively support and empower your team.

This role is remote. We are open to candidates in European time zones, ideally in Spain, Ireland, or Portugal. Fluency in English is required.

What You Will Be Responsible For In This Role

Leading, managing, and mentoring a globally distributed Technical Support team providing support across databases, cloud infrastructure, and AI products in EMEA and APAC regions.
Ensuring timely and high-quality responses to customer technical inquiries, especially involving complex issues with Postgres databases, Timescale products, cloud deployments, and related technologies.
Collaborating effectively with Engineering, Product, and Customer Success teams to escalate and prioritize critical product-specific issues.
Building and nurturing a collaborative, supportive, and growth-oriented team culture that promotes continuous learning and technical excellence.
Driving continuous improvements in support processes, documentation, tooling, and team capabilities tailored around our diverse range of technical products.
Enhancing customer satisfaction through proactive team leadership and strategic customer-focused initiatives.

You Could Be a Great Fit If You

Have proven experience managing technical support teams, particularly with developer tools, databases (Postgres or similar), cloud services, and / or AI-driven products.

Possess strong technical expertise in Postgres databases, cloud platforms (AWS, Azure, Google Cloud Platform), and ideally familiarity with containerization and AI technologies.

Are comfortable diving deeply into technical troubleshooting and effectively guiding your team through complex scenarios involving databases, performance tuning, and cloud infrastructure.

Excel in clear and effective communication, capable of articulating complex technical concepts clearly to technical and non-technical stakeholders.

Demonstrate empathy, proactivity, and a genuine commitment to delivering exceptional experiences to developers, engineers, and technical customers.

Have strong organizational skills and can confidently manage multiple, diverse technical priorities simultaneously.

You Might Not Be a Great Fit If

You prefer managing general customer support teams rather than specialized technical teams.

You're uncomfortable with deep technical troubleshooting involving databases, cloud environments, or developer-focused tools.

Your communication style isn't well-suited to clearly explaining complex technical concepts to diverse audiences.

You seek a purely strategic, hands-off management role; this position requires active engagement and technical mentorship with your team.

Preferred Qualifications

Experience engaging with open-source or developer communities related to databases, cloud technologies, or AI.

Proven experience managing remote, globally distributed technical teams.

Knowledge of advanced cloud database services and containerization technologies like Docker and Kubernetes.

Why Timescale

Join a globally distributed, talented team passionate about creating innovative database and developer solutions.

Work in an environment that prioritizes continuous learning, technical growth, and diversity.

Competitive compensation, comprehensive benefits, and flexible working arrangements.

Opportunity to directly impact our growing suite of products and the global developer community.

Timescale is committed to fostering a diverse, inclusive environment. We welcome applicants from all backgrounds, experiences, and perspectives.

Our Commitment

We will respond to all applicants

We strive to review all applications fairly, without bias, and shortlist based on relevant skills and experience.

All active candidates will be informed of what is happening next in the process.

About Timescale

Timescale is the creator of TimescaleDB and PGVectorscale, trusted by tens of thousands of organizations for their mission-critical time-series applications. We're committed to empowering developers and businesses worldwide, helping them build data-driven products that measure everything that matters—from software applications and industrial equipment to financial markets, blockchain activity, consumer behavior, machine learning models, and climate change.

Want to get a feel for how we work and what we value? Check out our blog post : What It Takes to Thrive at Timescale

By analyzing data across time (“time-series data”), developers gain insights into what’s happening, how it’s changing, and why. With a global, fully remote workforce, Timescale is supported by top investors, including Tiger Global, Benchmark Capital, NEA, Redpoint Ventures, Icon Ventures, and Two Sigma Ventures.

Enjoy debating the crunch-factor of different chicken nuggets , sweating it out during lunch , talking about your kids, whether they be actual children , potted plants , or four-legged creatures ? You’ll fit right in at Timescale!

Our Tech Stack

We share our tech stack with the caveat that we don’t require previous experience in it (but a love of these languages is helpful) : Timescale's tech stack includes TimescaleDB, built on PostgreSQL, along with AWS, Go, Docker, Kubernetes, and Python for scalable time-series data management.

To learn more, visit or follow us on Twitter @TimescaleDB.

What we’re offering

Benefits may differ from country to country.

Flexible PTO and family leave

Fridays off in August

Full remote work from almost anywhere

Stock options

Monthly WiFi stipend

Professional development and educational benefits

Premium insurance options for you and your family (US employees)

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development

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Technical Support Manager • Puerto del Rosario, Islas Canarias, España