Customer Support Officer (English & Spanish Speaking)

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing and dynamic and growing customer support team full remotely !

Job Description :

Provide support to customers via live chat, email and / or telephone

Resolve client queries and provide support when required

Be the liaison between client’s requests, customer service and back office operations

Offer support to the Business Development Managers

Ensure that all client’s requests are processed on time with no delays

Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account

Promote the Company’s services

Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Job Requirements :

Business fluency in English AND Spanish, both verbal and written is a must

Previous relevant experience (6 months-2 years) in online customer support (emails / live chat) or a similar role is a must

Experience and knowledge of using Microsoft Office / Outlook is a must

University Degree in Business Administration or a relevant degree

Ability to work under pressure in a fast-paced environment

Excellent communication and multitasking skills

Good time management and priority handling

Initiative to find answers to new questions

Ability to diagnose and resolve problems

Remuneration & Benefits :

Competitive salary based on candidate’s experience and skills

Performance-based bonus (on a monthly basis)

Full remote work

Friendly, fast-paced, multinational and supportive working environment

Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07 : 00-22 : 00 Cyprus time

1 week night shift, once per month

Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12 : 00-20 : 00 Cyprus time

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