Customer Care Specialist

CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable shareandreuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.

What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your worklife balance and flexibility through our Hybrid Work Model .

Job Description

We are seeking a Customer Care Flexible Specialist with strong German language skills and proficiency in other European languages. This individual will serve as the frontline support within our European Customer Service team assisting customers across regional markets. The primary mission of this role is to ensure that customers consistently feel supported and guided in every interaction with CHEP. The Customer Care Flexible Specialist will be responsible for delivering an exceptional customer experience actively engaging in all areas related to customer responsiveness and service throughout the entire customer journey. The ideal candidate will possess outstanding communication skills.

Major / Key Accountabilities

Providing prompt courteous and accurate response to all incoming requests from customers.

Liaising and cooperating with supply chain teams to ensure customer orders are properly prepared and delivered on time. Keeping customer informed and updated.

Handling customer complaints including resolution and root cause detection.

Customer onboarding : welcoming new customers to CHEPs main processes and business practices.

Digital offer onboarding and support.

Contribution to innovation : submitting and implementing ideas for improving customer experience; playing an active role in the implementation of digitalization and adoption of new technologies and product development.

Customer experience backup : being ready willing and able to provide effective backup and support to other members of CHEPs CS European teams as well as to the Central planning and team.

Qualifications

Desirable : University Degree

Experience

35 years of business experience

Skills and Knowledge

Great Customer Focus

Empathy

Strong organization and prioritization skills

Flexibility

Lateral thinking

Excellent customer service and relationship building skills

Excellent written and verbal communication skills

Good knowledge of MS Office (Excel Word PowerPoint) skills

Commitment to customer focus with strong listening and account management skills

Selfinitiator and results driven

Detail oriented and a team player

Experience in an environment with urgent requests and comfortable to manage those urgencies.

Languages : German

Any other European languages as Italian French and Polish would be desirable

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management Active Learning Adaptability CrossFunctional Work Curiosity Customer Data Management Customer Due Diligence (CDD) Customer Engagement Customer Retentions Customer Satisfaction CustomerSupport Data Integrity Digital Literacy Emotional Intelligence Empathy Initiative Issue Management Order Processing Problem Solving Process Improvements Relationship Building Sales Coordination

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at

Required Experience :

Unclear Seniority

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1