Claims Specialist

Job Title : Claims Specialist Department : Claims Division : Claims Location : Madrid - Spain Type : Permanent Role of Department – Job Summary Liberty Specialty Markets Claims department handle claims (third party and first party claims claims) ensuring compliance with relevant policies, through all stages from initial notification to conclusion including : analysis of new notifications, coverage, liability and quantum assessment, establishing and monitoring appropriate reserves and making claims payments as required.Key Responsibilities

• Reviewing new notifications to make an initial view of their complexity and / or severity to determine at what level they need to be handled;
• Working with Claims Manager and Claims Handlers to review high value and complex claims (including litigation claims) as part of a development plan;
• To help achieve our vision of being a leading provider of commercial claims solutions, delivering a first class claims handling service.
• Handling and resolving claims efficiently and fairly in accordance with the Claims Charter / Code of Conduct and Claims Process Guidelines.
• Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service.
• Follow at all times applicable claims reserving philosophy and claims standards with appropriate referral. Managing multiple cases with confidence and accuracy and respond well to working to meet targets and tight deadlines
• Liaising closely with relevant stakeholders throughout the life cycle of the claim. Forge and maintain relationships with customers, internal and external, to ensure :
• service levels are being met;
• issues which arise are recorded and managed appropriately;
• brokers’ expectations are met or exceeded;
• Ensuring compliance with best practice, service and communication through system reporting and internal file audits.
• Ensuring compliance with approved Panel list including provision of direction to external lawyers and adjusters. Overseeing and controlling relevant service suppliers´ fees
• Ensure own expense control is reasonable.
• Ensure good file maintenance and record keeping.
• Working with underwriters and business development managers in order promote good working practices and relationships with clients.
• Keeping stay up-to-date on local and state laws that affect the job;
• Relationship building, developing LSM market recognition and promoting the LSM brand, including participation in industry conferences / committees, both by way of attendance and / or presentation, steering committee / market meetings, meetings with brokers and insureds to discuss trends and developments or in the context of an existing claim and assisting Underwriters in their marketing efforts.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to the Claims Specialists role, is core to LSM's commitment to placing customers at the centre of our business and behaving with integrity. Adherence and understanding of the responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
• Manage the timely response to requests for assistance or information;
• Maintain a high level of confidentiality at all times;

Skills and Experience

About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through :