Cloud Support Engineer

Today, there are more data and users outside the enterprise than inside, causing the traditional network perimeter to dissolve. We recognized the need for a new perimeter built in the cloud that follows and protects data wherever it goes. This led to the founding of Netskope, aiming to redefine Cloud, Network, and Data Security.

Since 2012, we have built a market-leading cloud security company with an award-winning culture. Our team is spread across Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency. We foster collaboration through open desk layouts, large meeting spaces, and activities like catered lunches, celebrations, employee recognition events, and social groups such as the Awesome Women of Netskope (AWON). We strive to maintain a fun, supportive, and interactive work environment. Visit us at (website) and follow us on (social media platforms).

About the Position :

Netskope’s clients include some of the largest Fortune 500 companies, demanding top-tier customer support. You will serve as the primary contact for IT administrators, providing technical support and escalation management.

Responsibilities :

• Serve as the primary contact for technical support and escalation cases.
• Provide regular status updates to customers.
• Troubleshoot issues and develop workarounds for customers.
• Collaborate with peers, customers, sales, and other teams.
• Handle functional, performance, and security issues, coordinating with Engineering and DevOps.
• Manage multiple tasks in a fast-paced, high-pressure environment.
• Document technical solutions, case studies, and knowledge base articles.
• Meet response targets for customer support cases.
• Communicate regularly with customers via video and phone.

Job Requirements :

Education : LI-NS1

Netskope is an equal opportunity employer. We do not discriminate based on religion, race, sex, marital or veteran status, age, national origin, disability, medical conditions, sexual orientation, gender identity / expression, or any other protected characteristic. We are committed to protecting your privacy; please refer to our privacy policy for more details.

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