German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation

German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation

German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation

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Lisbon is calling!

Position : Customer Support Representative (German Speaker)

Lisbon is calling!

Position : Customer Support Representative (German Speaker)

Location : Lisbon, Portugal

Start Date : Flexible

Employment Type : Full-time | Fixed-term contract (1 year)

About The Role

We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Provide timely and effective customer support through multiple channels
• Diagnose and resolve technical and account-related issues
• Ensure a high level of customer satisfaction by delivering a positive experience
• Work towards individual and team performance targets

Requirements

What We Offer

How To Apply

If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you. Apply today to take the next step in your career.

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Seniority level

Seniority level

Internship

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Internet Publishing

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