Service Manager - Investment Accounting & Insights (IAI) - Temporal

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Service Manager - Investment Accounting & Insights (IAI) - Temporal

120468

Our opportunity

The purpose of a service manager is to ensure the smooth, efficient, and customer-centric delivery of IAI services, while continuously striving for service excellence and driving organizational growth. They oversee and coordinate service delivery within an organization. Service managers ensure efficient and effective IAI service operations, manage customer requests and issues, and strive for service excellence while driving organizational growth. They enable business operations and information flow as well as identifying trade-offs and implementing improvements in operations, thinking beyond their direct responsibilities.

This is a temporary position of 1 year with possibilities of continuity afterwards.

Your role

A service manager is responsible for overseeing and coordinating the delivery of IAI services within an organization. Their primary purpose is to ensure that services are delivered efficiently, effectively, and in line with the organization's objectives and customer expectations. They play a crucial role in maintaining high levels of customer satisfaction by managing service requests, resolving issues, and continuously improving service delivery processes.

Service managers collaborate with various teams, including customer support, operations, and technical teams, to ensure smooth IAI service operations. They develop and implement service strategies, policies, and procedures to streamline service delivery and optimize resource utilization. Additionally, service managers monitor key performance indicators (KPIs) to assess service performance, identify areas for improvement, and make data-driven decisions to enhance service quality.

Another important aspect of a service manager's role is stakeholder management. They engage with internal and external stakeholders, such as customers, vendors, and partners, to understand their needs, gather feedback, and build strong relationships. By actively listening to customer requirements and feedback, service managers can drive service improvements and foster long-term customer loyalty.

As a Service Manager – Investment Accounting & Insights (IAI) your main responsibilities will involve :

Understand the business and the industry to master its operational aspects :

• Develops and articulates a holistic understanding of the economics of operations, including the link between financial targets and how the business is run
• Pro-actively seeks industry operations best practices and emergent trends and makes them relevant for the business strategy
• Navigates organizations : e.g. works through and influences stakeholders, relationships, budget constraints, dependencies, purpose and identity of the organization, formal and informal ways of decision making.
• Proactively develops a multi-faceted view on business : understands business drivers and their implications on individuals, people systems (meaning, information, trust), operating assets (infrastructure), operations, financial aspects, technology, locations, tax
• Analyzes and proposes operational KPIs against the industry best-practices
• Formulates a strategic vision on the of the operational side of the business and what it takes to get to that vision.
• Articulates how to position the people, capabilities, assets and systems towards the strategic vision
• Develops and evolves processes and operating assets toward the organization's strategic vision (Transformation management / change initiatives)
• Brings meaning and context to everyone to the transformation
• Prioritizes among implementation and operating options and change initiatives
• Questions the existing setup, influences and shapes projects by bringing the operational, pragmatic view and implements what is needed to get to the strategic vision
• Explores different options, including make and buy, vendors and business partners, to find what fits the business needs (prototyping mind-set)
• Represents the investment function at business committees, including external stakeholders, to ensure understanding of business operations, capabilities and drivers and enables business strategy & execution.
• Networks among peers, asset managers, business leaders from the industry.
• Enables efficient and redundant flows of information across co-workers and functions. Facilitates collaboration and learning across teams.
• Creates a trusted and enabled environment where each team member can work at their best.
• Coaches and assesses team members in establishing and leading high-performing teams, supporting the teams to reach their full potential.
• Makes the teams aware of what the team's business purpose is and how they deliver on that purpose.
• Leads the functional area, makes the teams aware of what they are required to achieve and how they are performing against their objectives. Sets objectives, reviews performance and provides on-going formal and informal Feedback.

Additional Job Functions

Your Skills and Experience

As a Service Manager – Investment Accounting & Insights (IAI), your skills and qualifications will ideally include :

LI-Hybrid

Primary work location : Barcelona, Via Augusta. Please apply with your CV in English .

Who we are

At Zurich, we offer a challenging and inspiring environment where you can make a difference. With 53,000 employees worldwide, we help individuals and businesses face risks confidently. Join us to help protect what they love most and reach your full potential with a supportive team.

Diversity & Inclusion

We are an equal opportunity employer, committed to attracting and retaining qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability.

Be challenged. Be inspired. Help us make a difference.

We think outside the box, focus on positives, and ask "What can go right?" Join us as we explore new ways to protect our customers and the planet.

Location : ES - Barcelona

Schedule : Full Time

J-18808-Ljbffr

J-18808-Ljbffr