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Talent Acquisition at 360Learning Engaging with top talent to support 360Learning's leadership in #collaborativelearning ️ Are you ready for a…
Our Implementation team plays a key role in onboarding seamlessly new customers : they are working cross departments (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into the set-up and configuration of the 360Learning platform.
You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.
Within 1 month, you will :
- Become a Trello expert through our onboarding process
- Understand our product offering through training
- Master our platform and be able to support clients on basic requests through ticketing
Within 3 months, you will :
Start to onboard your own new clients :Drive project management in order to ensure successful platform deployment from kick-off meeting, regular touchpoints until handover to supportHost functional and technical workshops with clients to support them in their platform customization and structuringWithin 6 months, you will :
Successfully ensure 360Learning platform deployment for new clientsSuccessfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform into their technical environment & troubleshootingBe able to pitch the value of the 360Learning platformDevelop repeatable and scalable processes to improve project quality and deliveryWithin 12 months, you will :
Onboard another Solution Deployment ManagerContribute to our knowledge base to share best practices and lessons learnedWork with our partner ecosystem to strengthen the services proposed to our clientsThe Skills Set
Minimum 3 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Technical Project Manager, Implementation Project manager or Pre-sales Consultant)Previous deployment experience of SaaS products, ideally HR relatedUnderstanding and experience working with APIs, SSO configuration & troubleshootingSolution-oriented, client-first mindset in everything you doAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholdersOrganized, structured, rational, analytical, able to manage priorities across multiple customer implementationsFluent French (native level) and very good English proficiency (level B2)Enthusiasm for our culture :Interview Process
Phone Screen with our Talent Acquisition ManagerDiscovery Meeting with Solution Deployment Manager CoachCase Study with 2 teammatesClarification Meeting with our Head of Professional ServicesCulture Fit Meeting with our Chief HR OfficerOffer !What We Offer
Compensation : Package includes base salary and a variable componentBenefits : Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.Balance : Flexible hours, Total work from home possible anywhere in SpainDiversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental / Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impactCulture : A framework that will help you make an impact - envision our way of working and our Convexity Culture : & find out more about the teams, product and processesSeniority level
Seniority level AssociateEmployment type
Employment type Full-timeJob function
Job function Project Management and Information TechnologyIndustries Software DevelopmentReferrals increase your chances of interviewing at 360Learning by 2x
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