Customer Care Agent with French - Porsche Digital Customer Relations Hub

We are building Porsche’s Customer Relations Hub (CRH) in Barcelona together with you. At the CRH, we want to create something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call center – but way better! You are an essential part of Porsche's customer success, so you might as well call yourself a Porsche Ambassador.

Do you “speak” Porsche? Because we are looking for passionate Customer Experts who seek to revolutionise Porsche’s customer service. Your mission will be to become an administrator and sovereign of the CRH knowledge center and ensure user-friendly knowledge for Level 1 & 2.

Tasks

Your responsibilities and impact as a Customer Care Agent for Porsche Digital Barcelona will be :

• Representing our products and services
• Being the first point of contact for our customers
• Supporting the development of the Customer Relations Hub by introducing your ideas
• Using your communication skills to help customers with a wide variety of issues
• Assuring the customers have a positive experience that fits our quality standards

Requirements

Skills, qualifications and interests you need to succeed in this role :

What we offer

Before you apply :

We are a very flexible company and work in a hybrid mode. We are excited to welcome individuals who are passionate about their work and eager to join our team in Barcelona. Therefore, we kindly request that all applicants either currently reside in Barcelona or are open to relocating for this position. We believe that Barcelona is a vibrant and beautiful city, and we are looking forward to welcoming new team members who share our enthusiasm for the city and the work we do here.

What comes next

If you've made it this far, don't keep us waiting. Get started - apply directly!

In the meantime : check out our new Porsche Digital Website to get an impression of what our hearts beat for :

We are looking forward to every single application that reaches us because diversity is just as important as the energy that flows through our veins.

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