Lifecycle Marketing Director

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note : Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

About the role

Reporting into our Global VP of Customer Experience & Customer Marketing, we're seeking an experienced Director of Lifecycle Marketing to lead and scale our customer engagement, retention and growth strategies. This pivotal role will consolidate and grow personalized, data-driven lifecycle programs from three brands across our diverse customer base. Lead a team of 7 direct reports, fostering a culture of innovation and collaboration, while working closely with cross-functional teams including Product, Sales, and Customer Success.

In your day to day you will :

• Build and scale a world-class lifecycle marketing program that significantly impacts customer retention and revenue growth and supports both product-led and sales-led growth strategies.
• Lead a team of 7 direct reports, fostering a collaborative and innovative culture, while working closely with cross-functional teams including Product, Sales, and Customer Success.
• Establish and track key performance indicators (KPIs), providing regular reporting and insights to leadership.
• Collaborate with Product, Customer Experience and Customer Success teams to align lifecycle strategies with product roadmap and customer outreach initiatives.
• Champion a test-and-learn approach to continuously improve campaign performance and customer experience.

Challengesof the fist year :

What We're Looking For :

What makes you stand out :

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight :

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

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