CRM Architect

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

Looking for an experienced and hands-on Fluent Commerce Architect with a total of 8 + years of experience , to lead the design and delivery of a Group-wide Order Management System (OMS) using Fluent Commerce as part of a multi-year retail transformation programme.

Define the technical architecture and design for Fluent Commerce-based multi-brand OMS implementation.

Translate conceptual designs and business requirements into Fluent data models, workflows, and integration interfaces.

Configure and extend Fluent Commerce capabilities, ensuring alignment with brand-specific order constructs, fulfilment flows, and SLAs.

Drive the design of data adapters and middleware to integrate Fluent with legacy systems, Finance, WMS, CRM, and future PIM and Pricing Engines.

Drive integration with heterogenous data sources

Work with business stakeholders to define brand-aware workflows, including MTO, DSV, returns, and split shipments.

Provide technical leadership during build, test, and deployment phases, and guide development teams with best practices.

5+ years of experience as an Architect leading large retail transformation programmes.

Strong Retail background, ideally in a UK retail or multi-brand environment, focussed MTO Retail experience is a plus.

Proven experience delivering Fluent Commerce multi-brand implementations at scale.

Strong background in Order Management Systems (OMS) architecture and lifecycle orchestration.

Experience designing and delivering event-driven, API-first architectures using Fluent.

Deep understanding of retail order flows, PO lifecycle, returns management, and inventory sync strategies.

Experience with middleware, data adapters, or API gateways for legacy integration.

Strong hands-on ability with Fluent Console, configuration, and JSON-based workflows. Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).

• Retribución Flexible´ Program : (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)
• Free access to several training platforms
• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)