Customs Coordinator

At Lookiero Outfittery Group we are leading the transformation of online personalised shopping, making it more accessible and inspiring for everyone. Born from the merger of Lookiero and Outfittery - two pioneering companies in the industry - we have joined forces to create Europe's leading online personal shopping platform. Our mission is to empower thousands of customers, helping them discover their full potential and succeed in their everyday lives.

With a growing presence across Europe and a team of over 600 people, we are proud to shape the future of fashion through innovation, creativity and purpose.

We are looking for a Customs Coordinator to join our Operations team. Reporting to the

Head of Transport

you will be responsible for ensuring the smooth and compliant flow of goods across international borders by managing all customs-related activities.

What will be your challenge?

Customs documentation and processes :

Manage all required customs clearance documentation for both incoming and outgoing shipments, ensuring full compliance with local and international customs regulations, including tariff classifications, valuation, and duty calculations. Continuous improvement & updating of customs processes : Regularly review and refine customs procedures to enhance efficiency. Stay up-to-date with changes in customs regulations, tax laws, and other relevant rules, ensuring that internal processes are updated to align with the latest requirements. Analyze performance and optimize customs procedures :

Evaluate customs clearance data and performance indicators to identify opportunities for improvement. Ensure the adoption of the most suitable and cost-efficient customs procedures for each country, and develop strategies to strengthen the company’s overall customs clearance operations. Ensure proper documentation and record-keeping :

Maintain accurate and comprehensive records of all customs clearance activities, ensuring compliance with legal and regulatory requirements while facilitating easy access for audits or reviews. Collaborate with customs authorities and internal and external stakeholders :

Work closely with customs authorities, agents, and other relevant internal and external stakeholders to resolve any customs-related issues efficiently and to ensure the smooth and timely clearance of goods. Monitor and enhance operational performance :

Proactively evaluate the performance of couriers, recommending improvements to optimize service levels. Monitor delivery times, return processes, and quality KPIs, and implement strategies for continuous improvement.

What will make you succeed?

Bachelor’s degree in Industrial Engineering, Business Administration. At least 3 - 5 years of experience in the field of customs processes (import, export, customs classification). Official title of customs representative, would be a desirable requirement Fluent in English, written and verbal communication skills. Strong domain of the office package. Strong analytical and data drive mindset with problem solving focus. Strong ability to understand and interpret legal regulations and standards. Ability to work independently with a proactive approach to continuous improvement.

What will we bring to you?

Possibility of remote work and flexible working hours.

We support work and flexible hours so you can have the balance you want with your personal life.

Training Platform.

We believe in training as a tool to evolve as a professional, to get the best out of you and to be always up to date!

Flexible remuneration . Benefit platform through which you will obtain interesting tax advantages and interesting discounts.

Lookiero Discounts.

And of course, you will enjoy discounts on your purchases at Lookiero, valid for friends and family.

Professional growth . Personal development plan to evolve within Lookiero.

Your impact will be tangible - and we empower people in the “how ”. Working in a startup, you will see the impact of your voice, ideas and work very clearly on our business. You will be encouraged (and required) to share your opinions (of course, in a well-argumented way!). We also believe in giving freedom on how to get to pre-agreed OKRs.

We are one team . With a culture of true collaboration and support, you will find that everyone is always up to help you solve your challenges and have a friendly chat. Good vibes reign!

If you want to be a key player in our team, see the impact of your work and are excited to learn more about us and the position, APPLY.