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Data & Analytics Manager

Data & Analytics Manager

Omega CRM, A Merkle CompanyMadrid, Comunidad de Madrid, España
Hace más de 30 días
Descripción del trabajo

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with over 20 years of experience in technology applied to marketing, focusing on innovation and customer relationship management. We are seeking a Data & Analytics Strategist .

Responsibilities

  • Gain industry and market expertise by participating in various projects, providing clients with a benchmarking perspective.
  • Develop a comprehensive understanding of the analytics sector to contribute to business objectives through new products and services aligned with client needs.
  • Analyze, estimate, and develop proposals to support the commercial team.
  • Identify when specialists from other service lines are needed to enhance client advisory.
  • Implement mechanisms to identify and control commercial risks during pre-sales, analyze risks before project initiation, and communicate them to operations.
  • Engage directly in delivering services for complex and high-risk projects in coordination with operations.
  • Develop new methodologies within the field to impact work and improve outcomes.
  • Evaluate implementation results against the proposed solutions, assessing efficiency and customer satisfaction.
  • Act as a role model and manage team development as a People Lead, establishing communication strategies, developing talent, and supporting professional growth.

Qualifications & Skills

  • Bachelor's degree in Computer Engineering, Business Administration, or related field, or equivalent vocational training.
  • Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
  • Extensive experience in business data collection, interpretation, and process optimization.
  • Minimum of 5 years in a similar role (Project Manager / Solution Architect).
  • Proficiency in software tools related to core technologies : Talend, Pentaho, Datorama, SQL, Python, Tableau, Power BI, Salesforce CRM Analytics.
  • Experience collaborating with business and technology teams to enhance services and customer experience.
  • English proficiency.

    • What We Offer

  • Permanent contract with flexible schedule and support for work-life balance.
  • Certifications and professional development opportunities.
  • Home office support.
  • Flexible compensation options, health insurance, and other benefits.

    • About Us

    Omega CRM, a Merkle company, is a global digital firm specializing in customer-centric solutions, technology, data, and AI-driven strategies. As part of the largest Customer Experience Management agency in Spain, we offer end-to-end solutions across industries such as retail, healthcare, pharma, real estate, education, and more. With over 23 years of experience, a diverse team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is recognized as a leader in Spain. We prioritize client satisfaction (rating : 4.9 / 5) and have received awards like Salesforce Partner of the Year FY23 Iberia. We believe in growth through people, guided by our values : Talent, Flexibility, Commitment, and Together.

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    Data Manager • Madrid, Comunidad de Madrid, España