Customer Success Manager

Landbot is the most powerful no-code chatbot builder. Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.

Our Core Values

We're looking for a Customer Success Manager with experience in Data & Ops to join the Success team at Landbot.

The role involves ensuring our customers get the most out of our product and supporting the CS organization with data visualization and analysis efforts to enable the team to do more.

If you love happy users, engaged companies, and successful customers, this is your role! You will become a Landbot expert and advise over 3,500 customers on using Landbot effectively to achieve their goals.

You will spend time doing the following :

• Planning, executing, and iterating Account Growth and Management strategies to ensure customer success and financial health.
• Connecting with customers via email, chat, and video calls to maximize their use of our subscription.
• Maintaining dashboards and creating new reports in DataStudio (Looker) to support the CS team.
• Reporting customer feedback and issues to departments like Product, Finance, Sales, and Support for aligned customer experience.

Key Responsibilities include :

Additional requirements include a customer-first attitude, SaaS experience, passion for no-code technology, stakeholder management skills, understanding of startup KPIs, experience with data tools like Looker, and fluency in English & Spanish. Eligibility to work in Spain is required.

Our hiring process involves CV screening, HR interview, CS leadership interview, and a meet with the CEO. We offer a hybrid culture with remote options, a vibrant international environment, flexible vacation, good equipment, transport tickets, summer short days, paid vacation, flex benefits, team activities, and referral bonuses.

If you are proactive and passionate about customer success, we look forward to your application!

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