Senior Workplace Ambassador

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.

We are looking for a SENIOR WORKPLACE AMBASSADOR to be incorporated to our team leading in the development and implementation facilitation and measurement of programs related to service enhancement at local level in terms of the occupants experience :

Job Purpose :

This role manages the day-to-day soft services delivery in the assigned properties & facilities and serves as point of contact for client in terms of the occupants experience. Overall responsible for services in Iberia and manage the Madrid Barcelona and Lisbon offices. The role assumes responsibility for sites budgets accounting and finance contracting and the implementation of customer experience programs related as well as events.

Responsibilities :

Manage Facility Coordinator and Event coordinator to develop and execute the annual Site Operations Plan in alignment with the Regional Strategic Plan. This shall include the local priorities projects execution timeframe and deliverables.

Align and partner with the Regional lead in order to maintain a trusted relationship with the client business leadership.

Responsible with the Facilities coordinator for the relationship with the building manager and the business center.

Provide visibility of opportunities in processes and programs for improvements.

Provide financial and execution reporting on a monthly quarterly and annual basis.

Work in collaboration and in alignment with the Sourcing Regional team to measure and track vendor performance ensure vendor invoices are submitted for payment.

Work in collaboration and alignment with the Regional lead to support Facility Coordinator and Event coordinator to develop site and country budgets and forecast including the follow control processes to track expenses and report against budget.

Align in the Key local Stakeholders relationship strategy to understand needs facilitate decisions and approvals. Implement new services standards and programs. Keep level services standards as expected in alignment with the regional program.

Keep excellent communications with clients maintain and share all relevant information. Customize communication plans at site level according to regional programs.

Align with peers on service delivery and standards. Escalate as appropriate to keep high standards and similar customer and employee experience across the region.

Support site-specific goals aligned with the regional Environmental and Sustainability Program (Energy Water Waste & Recycling) define and execute action plans to achieve those goals.

Execute routine walkthroughs and assessments proactive work order entry execution timeliness and follow up.

Respond to unsatisfactory comments in terms of the employee services from the requester by escalating this information to the designated contact and follow the continuous improvement processes.

Complete each phase of the JLL cycle performance evaluation of direct reports. Responsible for developing and delivering the evaluation of soft skills (Learning Agility Sustained Performance process). Ensure to provide coaching 1 : 1s and managing complex conversations. Responsible for keeping teams aligned with IFM strategy and regional programs.

Help the local team to grow and to reach full potential

Requirements :

Bachelors degree in Business Administration Hospitality and related fields are desirable.

MBA Hospitality or Wellbeing certifications are desirable.

3-5 years experience in a similar position including soft services management in corporate offices (either facilities property management hospitality or related field experience).

Experience as a Manager working in the hospitality industry is desirable.

Advanced level of English is required.

People Management skills.

Knowledge of vendor management for specialized services.

Strong knowledge in hospitality standards.

Budget management and financial analysis skills.

Availability for flexible schedule and attending emergencies.

Location : On-site Madrid ESP

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Required Experience :

Senior IC

Key Skills

Sales Experience,Marketing,Customer Service,Google Docs,Serving Experience,Retail Sales,Android,Product Demos,Event Planning,Events Management,Event Marketing,Dancing

Employment Type : Full-Time

Experience : years

Vacancy : 1