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Customer Service Agent- Spanish speaker in Madrid

MSX InternationalMadrid, Comunidad de Madrid, España

Hace más de 30 días

Descripción del trabajo

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Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

As Customer Service Agent you will support our customers to ensure the quality of the services provided through different channels (email, phone, etc).

What You’ll Do

Connect with customers : follow-up with customers after their service or product experience to ensure they’re happy and gather their feedback.
Solve problems & answer questions : Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.
Drive customer satisfaction : Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.
Upsell with ease : Recommend products or services that match customer needs and add value to their experience.
Maintain accurate records of customer interactions.

Qualifications

Fluent in Spanish (native or advanced) with strong English (B2) communication skills.

Great communicator : You know how to speak with people, both on the phone and through written messages, and you love making connections.

Build rapport with customers

Detail-oriented & organized

Tech-savvy : You are comfortable using customer management software (CRM) to track and manage interactions.

Experience is a plus : If you’ve worked in customer service, sales, or any people-focused role before, that’s even better!

Additional Information

What We Offer You

Full-time indefinite contract. 40 hours a week.

Global vision of the automotive sector.

MSX Bazaar : Shopping portal exclusive for MSX employees.

Flexible remuneration plan.

23 days of Vacations + 3 extra days

Internal training plan.

As An Industry Leader, We Cover The Following Fields

Warranty & Technical

Part & Services

Channel Management

Fleet & Mobility

Customer Engagement

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Automotive

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