IT Technical support fluent Portuguese, French & English (95% remote)

IT Technical Support Fluent in Portuguese, French, Spanish & English (95% Remote)

Location : Spain - Barcelona | Job-ID : 204073 | Business Unit : Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations.

We help our customers source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their businesses worldwide.

In Spain, we operate a Global Service Desk. We tailor IT-related knowledge and services, assisting every employee and business partner of our customers by finding practical solutions to their IT problems.

We are seeking a First Line Analyst, fluent in Portuguese, French, Spanish, and English, to join our team at Computacenter Spain.

The main responsibilities include collaborating with various IT support teams and communicating with users to resolve their IT issues effectively.

Your future tasks will include :

• Responding to and supporting queries via tools, phone, and email, maintaining daily contact with users across Europe
• Resolving IT issues encountered during office work
• Documenting and logging calls in the ticketing system
• Delegating unresolved problems to appropriate teams
• Maintaining and enhancing customer satisfaction
• Communicating with team members and other departments

What we offer :

Ideal candidate profile :

About us :

Computacenter is a leading independent provider of IT infrastructure services, with approximately 15,000 employees supporting global clients on their digital transformation journey.

Our professionals serve corporate and government clients across various industries, supporting around 4.2 million users through our Global Service Desk in over 70 countries and 30 languages.

Our service desk locations offer a dynamic, international, and informal work environment with flexible schedules and opportunities for professional and personal development. Join us and be part of a community that values support, growth, and innovation.

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