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French-Speaking Member Services Representative

French-Speaking Member Services Representative

YHLBarcelona, Cataluña, España
Hace 12 días
Descripción del trabajo

French-Speaking Member Services Representative

Join to apply for the French-Speaking Member Services Representative role at YHL .

Job Title : French-Speaking Member Services Representative

Location : Barcelona, Spain – Onsite & Hybrid Options Available

Department : Member Services / Customer Support

Employment Type : Full-Time

About the Role

We are looking for a personable and solution-driven French-speaking Member Services Representative to join our growing team in Barcelona . You will play a key role in ensuring an outstanding experience for our French-speaking members by assisting with inquiries, resolving issues, and promoting member satisfaction. This role offers the flexibility to work both onsite at our Barcelona office and partially remote in a hybrid model.

Key Responsibilities

  • Serve as the first point of contact for French-speaking members via phone, email, and chat.
  • Handle member inquiries, feedback, and complaints in a professional and timely manner.
  • Provide clear and accurate information regarding services, memberships, billing, and policies.
  • Ensure a high level of member satisfaction by delivering personalized support and proactive communication.
  • Document interactions accurately in the CRM system and follow up on outstanding issues.
  • Collaborate with internal teams (billing, operations, tech support) to ensure quick issue resolution.
  • Identify trends in member feedback and suggest service improvements.

Requirements

  • Fluent in French (native or near-native level) and confident in English (spoken and written).
  • Previous experience in customer support, hospitality, or service roles preferred.
  • Strong communication and interpersonal skills.
  • Empathy, patience, and a problem-solving attitude.
  • Ability to work both independently and collaboratively.
  • Comfortable using customer service software, CRM tools, and standard office applications.
  • Eligible to work in Spain.

    • Preferred Qualifications

  • Experience working in membership-based or subscription service businesses.
  • Familiarity with CRM tools like Salesforce, Zendesk, or HubSpot.
  • Multilingual abilities are a plus (Spanish or other EU languages).

    • What We Offer

  • Competitive salary and performance-based incentives.
  • Flexible working model : onsite in Barcelona or hybrid setup.
  • Thorough training and ongoing support.
  • Multicultural and inclusive team environment.
  • Career progression opportunities within the company.
  • Relocation support (if applicable).

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Other
  • Information Services

    • This job is active and accepting applications.

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