B2B Technical Support Agent (Dutch Speaker)

Do you have a positive attitude with a go-getter mindset?

Are you interested in learning more about customer satisfaction in IT?

Would you like to join a globally thriving IT company?

Good, then this might be your entry ticket!

Your responsibilities and impact as B2B Technical Support Agent will be :

• Resolving any IT-related issues of your partners (B2B) that could occur during their office day
• Supporting customers via different tools, email, and phone
• Documenting calls on the ticketing tool
• Escalating problems to the different respective teams
• Maintaining and improving the customer satisfaction level
• Communicating with your direct teammates and different departments

Skills, qualifications and interests you need to succeed in this role :

What’s in it for you :

Your Future Company :

Our client is Europe’s leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major German supermarket.

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