AI / Digital Worker Solutions Engineer

maisa AI enables enterprises to confidently delegate mission-critical tasks to Digital Workers and AI Agents. Our unique computational approach combines AI intelligence with proven Chain-of-Work execution, while continuously capturing and transforming enterprise know-how into reusable knowledge. This allows enterprises to deploy AI agents that grow smarter through feedback and real-world usage, maintaining full traceability and accountability. As the evolution of RPA, our platform sets new standards for reliable and accountable enterprise agentic process automation leveraging AI.

The Role

We're seeking an AI / Digital Worker Solutions Engineer to help our clients successfully implement and operate Digital Workers on maisa's Studio platform. In this hands-on role, you'll work directly with customers to identify automation opportunities, design and build Digital Workers, and ensure successful deployment of AI solutions that transform their business processes. You'll combine AI prompting expertise, technical integration skills, and business process knowledge to deliver high-value automation solutions.

Key Responsibilities

Client Solution Design & Implementation

Work closely with clients to understand their business processes and identify high-value automation opportunities

Design and implement Digital Workers using maisa's Studio platform to address specific client use cases

Develop effective AI prompting strategies that enable Digital Workers to execute tasks accurately and reliably

Configure API integrations and data connections to enable Digital Workers to interact with client systems

Build and refine Digital Workers through iterative development and testing

Document implementation details and create knowledge transfer materials for client teams

Client Enablement & Support

Onboard and train client teams on how to operate, monitor, and maintain their Digital Workers

Provide technical troubleshooting and optimization support for deployed Digital Workers

Conduct regular check-ins with clients to ensure Digital Workers are performing as expected

Identify and implement opportunities to improve Digital Worker performance and capabilities

Support clients in scaling their Digital Worker implementations across additional use cases

Serve as a trusted technical advisor on AI automation best practices

Solution Development & Knowledge Building

Develop reusable solution components and templates to accelerate future implementations

Document successful implementation patterns and contribute to internal knowledge base

Stay current on maisa platform capabilities and contribute to feature feedback

Maintain expertise in AI prompting techniques and best practices

Collaborate with product and engineering teams to improve the platform based on client needs

Share insights and learnings with the broader solutions engineering team

Required Qualifications

3+ years of experience in technical consulting, solutions engineering, or similar client-facing technical roles

Strong understanding of business process automation concepts and implementation approaches

Experience with AI prompt engineering or designing LLM-based solutions

Familiarity with API integration concepts and data connectivity approaches

Ability to understand and map client business processes to technical solutions

Excellent client communication skills, with the ability to explain technical concepts to non-technical audiences

Problem-solving mindset with strong attention to detail

Basic understanding of common enterprise systems and data structures

Desired Qualities

Experience with AI agents, LLM orchestration, or agentic workflows

Background in RPA, BPM, or workflow automation implementations

Knowledge of common enterprise software systems (ERP, CRM, etc.)

Familiarity with modern API standards and integration approaches

Experience in a customer-facing technical role

History of successfully implementing technical solutions for enterprise clients

Ability to balance technical implementation with business objectives

Comfort working in ambiguous situations and rapidly evolving technology

Passion for helping clients achieve transformation through AI automation

What We Offer

Opportunity to work at the cutting edge of applied AI automation

Hands-on experience with agentic AI and Digital Worker technology

Client-facing role with direct impact on enterprise digital transformation

Collaborative team environment with technical experts

Competitive compensation package

Remote-first culture with flexible work arrangements

Continuous learning and growth in an emerging technology space

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