Cloud Operations Engineer

About the Role

SearchStax is the leader in Open Source Search in the Cloud with headquarters in Los Angeles, CA and has teams located across the United States and around the world.

This is an excellent opportunity to join SearchStax Cloud team, providing technical support to customers and ensuring the availability and reliability of our search service. We are looking for a self-motivated Linux and Systems Engineer with a passion for professional service excellence who want to build on their experience and make a real difference to our cloud solutions. SearchStax is looking for a rockstar to join it’s Cloud Operations team to help manage and provide support for it's search-as-a-service platform and scale it to serve thousands of customers across the world. This entails installing, configuring, maintaining, supporting, and optimizing open source and custom-built software.

Initiatives will include analysis and improvements around application reliability, disaster recovery, cloud management, distributed systems, and cluster management.

This is a contract opportunity. The successful candidate will be required to participate in on-call shifts as part of the role.

If this sounds like you, let’s talk!

What You Will Do

You will collaborate closely with Engineers and Other Cloud Operations engineers to ensure high availability and smooth daily operations of the service.

Resolve customer support tickets and service incidents and requests in a timely and professional manner via effective investigation, triage and resolution of these requests.

Treat every customer professionally and with respect; ensure positive customer experience and satisfaction.

Work within a global support team covering 24x7x365 cloud operations - effectively managing handoffs from shift-to-shift for cloud support issues.

Respond to escalated customer service issues within the defined process with a high level of reactivity.

You will be responsible for setting up backups, deploying software, upgrading systems, and performing other routine maintenance tasks - Manually or using Automation (ideally via Ansible or other scripting language).

You will be responsible for configuring and generating reports, alerts on Core Infrastructure using Datadog, Zabbix or custom scripts.

You will perform periodic security audits of the system.

You will perform service requests by customers or internal teams with high quality and detail by following and contributing to Standard Operating Procedures.

You will be part of an on-call rotation schedule.

What You Must Have

Strong communication skills and strong command on English

2+ years- experience in Linux system (Ubuntu / CentOS) administration

At least 1 cloud provider experience (AWS, Azure or GCP)

Knowledge of network issues (firewall, routing, load balancing)

Familiarity in writing scripts using Bash or Python

Practical knowledge of MySQL and NoSQL (MongoDB) database system as an administrator (backing up, replication, optimization)

Experience in web server administration (e.g. Apache, Nginx)

Exposure to ITIL process

Willingness to learn new technologies

Ability to work independently and as a team

Knowledge of DevOps tools (we use Ansible, Terraform and Python) would be a plus

About us

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe. We are self-funded and profitable.

Our products are used by 600+ brand-name customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come.

Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment.

Our Values

Ownership

Lead humbly

Results focused

Customer Obsession

Embrace and drive change

Innovation and continual Improvement

What's In It For You

Remote-First : We're a diverse team spanning the United States and India, with collaborative workspaces in Los Angeles, CA and Boston, MA.

Exciting Growth Opportunities : We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.

Pay Transparency

The salary range for this position is $30,000 to $65,000 USD annually. The final salary offered will be determined based on the candidate's experience, skills, and location within the EEA, taking into account local market rates.

We work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.

Each we review company performance and may grant discretionary bonuses to eligible team members.

Additional Information

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that SearchStax upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to

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