IT Support Desk T1

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CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Job Title : IT Support Desk Tier 1 Technician

As an IT Support Desk Tier 1 technician, you will be responsible for providing excellent customer service, supporting internal customers, resolving IT incidents and service requests, and escalating issues to Tier 2 support when necessary.

Responsibilities

• Serve as the first point of contact for technical assistance requests.
• Perform troubleshooting using diagnostic techniques and relevant questions.
• Determine the best solution to restore customer working conditions quickly.
• Guide customers through problem-solving processes.
• Escalate issues to appropriate support personnel or vendors.
• Provide accurate information about IT products and services.
• Record incidents and resolutions in tickets / logs.
• Suggest improvements to procedures.

Requirements

Benefits

Join us and explore your future at CPM International!

Employment Details

J-18808-Ljbffr