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Customer Support Agent - Spanish Speaker - Lisbon Portugal

Customer Support Agent - Spanish Speaker - Lisbon Portugal

Dila RecruitmentMadrid, Comunidad de Madrid, España
Hace más de 30 días
Descripción del trabajo

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

  • Provide responsive and professional support to business customers across communication platforms (Phone Email Chat).
  • Assist clients with account-related queries including identity verification and account information confirmation.
  • Adhere to regulatory guidelines and internal procedures as directed by the client.
  • Troubleshoot issues and offer effective solutions tailored to customer needs.
  • Ensure timely follow-up and resolution of customer interactions maintaining client satisfaction.
  • Maintain accurate documentation of interactions and updates in internal systems.
  • Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS :

  • Minimum of a High School diploma.
  • At least 1 year of experience in customer service with a strong customer-centric approach.
  • Consistent work history with demonstrated stability.
  • Strong interpersonal skills with a collaborative team spirit.
  • Proven ability to thrive in fast-paced environments with strong multitasking abilities.
  • High attention to detail and accuracy in handling customer information.
  • Proficiency with automated customer support tools and platforms (preferred).
  • Ability to analyze problems think critically and resolve issues independently.
  • Friendly professional and proactive approach to customer service.
  • Experience across various industries such as retail banking or general customer support is beneficial.
  • Comfortable working in rotating shifts and full-time on-site schedules.
  • Adaptable and flexible to changing procedures technologies and customer expectations.

    • OFFER :

  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts

    • Key Skills

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Customer Support Agent • Madrid, Comunidad de Madrid, España