Product Designer II

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Team

We are a cross-disciplinary group made up of writers, designers and researchers. Our team works closely with engineers, data scientists, product managers and other specialties to design and build the platform our 3,400 customers rely on for human insight in their own design process.

We are a globally distributed team, although many of us live near to company offices and choose to work in person if we want to - those locations include Vancouver, Edinburgh, London, Barcelona and Paris. Our office spaces have been designed to support activities like workshops or design critiques and these spaces are connected seamlessly to our colleagues around the world via Zoom rooms.

We’re collaborative by nature, user-centred (obviously) and passionate about delivering a product that meets the needs of our customers and contributors.

Our culture is one of kindness and inclusivity and we encourage and support each other to be our true selves at work believing that we produce our best work in this way.

Job Summary

We're looking for an experienced Product Designer II to help drive the user experience vision and execution of new platform features. The right candidate is effective at driving solutions that meet customer needs and strategic business goals.

What you will be doing :

• Uncover what our customers are thinking and turn those insights into a best-in-class user experience.
• Lead concept ideation and collaborate with a team of product managers, software engineers, data scientists, user researchers, UX writers and other product designers to understand data requirements and deliver innovative, intuitive data visualization solutions.
• Design elegant solutions to complex interactions and workflows with a variety of low and high-fidelity design artifacts and workshop facilitation.
• Comfortable with ambiguous, green-field work as well as iterative design.
• Collaborate with team leads to identify, prioritize and develop a design plan to support strategic roadmap initiatives.
• Communicate scenarios, end-to-end experiences, interaction details, and visualization specifications to stakeholders and the teams that will be implementing them.
• Work on features and products through their entire lifecycle, including discovery (user research, competitive analysis, opportunity maps), ideation (concept generation & testing, rapid iteration), development (usability testing, design QA, artifact creation), launch, and beyond.

What we are looking for :

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

About Us

What we're creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling.

At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives.

We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.

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