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Senior Project Manager – Customer Success
KultureTalent - Global Talentmadrid, EspañaHace 3 días
Descripción del trabajoFluency in French (minimum C1) and advanced English knowledge Familiarity with iOS and / or MacOS, or comparable technology is a plus Prior customer support experience would be an advantage Strong troubleshooting skills Fluent in French & English High school degree Dynamic and proactive Strong understanding of online community dynamics and digital content trends Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues Able to start immediately (the projects will start from the 12th of August onwards) Full time (40h / week) + 2 Days OFF Monthly salary Benefits (Spanish lessons, free entrance to various spaces and much more)
Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in French? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for French-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.
Responsibilities :
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they are closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Assist customers to manage / secure their account & passwords
- Set up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
What you will bring :
Requirements :
Conditions on offer :
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Senior Project Manager • madrid, España