Especialista en Soporte Técnico Remoto - Customer Service Commercial • ESP | Sant Cugat del Vallès •

We are a leading company in the global pool & wellness industry

Fluidra, a multinational group listed on the Spanish Stock Exchange, is the global leader in the pool and wellness industry. Founded in 1969, Fluidra has extensive experience in developing innovative products and services for the global residential and commercial pool markets.

Our mission is : to create the perfect pool and wellness experience responsibly .

Fluidra operates in over 47 countries through its subsidiaries, with more than 135 sales branches and 35 production centers worldwide, supported by strategically located logistics hubs.

Our team consists of more than 7,000 motivated and skilled employees from over 45 countries .

Your responsibilities :

• Provide remote technical support to internal clients (sales, contact center, etc.) and external clients to assist in product sales, resolving queries related to features, suitability, usage, maintenance, etc.
• Technical studies : prepare budgets, project designs, and related documentation.
• Provide remote technical advice to meet client needs, including :
• Remote support for equipment commissioning.
• Diagnose reported faults and offer solutions.
• Support external technical services remotely.
• Adjust and regulate control elements.
• Review electrical and hydraulic connections.
• Handle chemicals necessary for equipment operation.
• Perform adjustments on equipment that can be done at heights over 2 meters.
• Guide external clients remotely during product or service installation.
• Training :
• Prepare general and ad-hoc training sessions for clients and internal teams.
• Conduct client training sessions, coordinated annually with the FCE training manager.
• Conduct internal team training, also coordinated annually.

Contact Center :

Testing :

To succeed in this role, you’ll need :

At Fluidra, we are committed to the professional and personal development of our employees. Our highly qualified team helps us fulfill our mission : To create the perfect Pool and Wellness experience responsibly.

J-18808-Ljbffr

J-18808-Ljbffr