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Customer Care (German market)

Customer Care (German market)

bsportBarcelona, Cataluña, España
Hace 5 días
Descripción del trabajo

Join to apply for the Customer Care (German market) role at bsport

Join to apply for the Customer Care (German market) role at bsport

We are bsport. The place to be!

bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Work model : Full-time and hybrid.

Location : Barcelona, Spain.

We are bsport. The place to be!

bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Since we launched in 2019, we have already achieved the following :

  • We’ve built a community of over 7 million users
  • We have finalized the biggest Series B this year (€30 million)
  • Grown our team to more than 170 employees

We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world!

Join us to write the next chapter of your career!

About the role :

As a Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support to our valued partners across international markets. This role is all about building relationships, empowering customers, and ensuring they get the most out of our platform. Through friendly, proactive and solutions-oriented interactions.

What will be your impact :

  • Assist customers : Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively
  • Product Knowledge : Resolve issues efficiently, leveraging in-depth product knowledge.
  • Documentation and collaboration : Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.

    • You would be great fit if you have :

  • Excellent communication skills and a customer-centric mindset.
  • Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
  • Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
  • Have proficiency in German as your primary language and are fluent in English (other languages are a plus)

    • What We Offer

    Vibrant office in Passatge St. Joan, Barcelona.

    Hybrid work, with 1 remote day per week.

    Work from anywhere – Travel & work remotely for up to 3 weeks per year.

    Fitness perks – Exclusive gym benefits tailored for you.

    Health insurance – Fully covered by us.

    Team culture & socials – Join after-work events and team outings.

    Team building & sports – Connect with your teammates through fun activities.

    Paid sick leave – Because your health comes first.

    Here’s what to expect in our hiring process :

  • Discovery Call with Daria, Talent Acquisition (15-30min)
  • Interview with Jeremy, our Team Leader (30min)
  • Interview with Taninna, our CSM manager (30 min)

    • Please provide your CV in English.

    We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

    If you require accommodations during the application or interview process, please inform us.

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Other

    Industries

    Wellness and Fitness Services

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    Customer Care German • Barcelona, Cataluña, España