Business Expert - Order-To-Cash and Transport Management (m / f / d)

A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI / ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

Senior Digital Channel Specialist, Chatbot Experience Role

Are you ready to revolutionize customer support with cutting-edge chatbot experiences? As a Senior Digital Channel Specialist focused on chatbot innovation, you’ll design and optimize AI-driven, human-like interactions that empower users to solve problems independently. This role combines technical expertise, creative problem-solving, and data-driven strategies to deliver intuitive self-service solutions that enhance customer satisfaction. You’ll collaborate across teams to shape and refine chatbot functionality, ensuring it evolves alongside Qlik’s innovative product ecosystem.

What makes this role interesting?

• Lead the design of conversational AI that proactively guides customers, making every interaction seamless and impactful.
• Use advanced analytics tools like Qlik Sense and QlikView to uncover insights and refine chatbot interactions for maximum effectiveness.
• Collaborate with cross-functional teams, including engineering, product, UX, and content, to deliver integrated and user-focused chatbot solutions.
• Be at the forefront of AI innovation, leveraging tools like ChatGPT and Jasper to create dynamic, adaptable conversational flows.
• Enjoy the freedom to independently manage complex projects, from ideation to execution, in a fast-paced and innovative environment.

Here’s how you’ll be making an impact :

We’re looking for a teammate with :

The location for this role is : Barcelona, Spain

If you’re ready to lead the charge in transforming digital support through AI innovation, we’d love to hear from you!

What else do we offer?

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

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