Incident Manager

At SOTEC / ASTEK Groupe, we are seeking an Incident Manager

International project - Full Remote

What are we looking for?

Excellent written and verbal communication skills in English.

Assist in managing IT incidents to minimise service disruption

Receive, document, prioritise, and categorise incidents by severity and impact

Communicate with stakeholders and end-users regarding incident status and resolution

Analyse incident trends, uncover root causes, and escalate critical issues as needed

Lead and organise Post-Incident Reviews (PIRs) focused on lessons learned

Ensure tools are updated regularly and accurately

Deliver high-quality written and verbal reports on causes, timelines, and resolutions

Contribute to the continuous improvement of the incident management process

Operate, monitor, troubleshoot, and perform preventive maintenance on infrastructure

Participation in on-call rotations for system alerts

Conditions :

• Perm contract (Flexible remuneration)
• 100% remote

SOTEC is a company committed to equal opportunities, regardless of race, sex, religion, age, sexual orientation, marital status, disability, nationality or gender identity. We are proud to strive every day to avoid bias of any kind.