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Finnish-speaking Technical Support Agent in Malaga, Spain | Tech Company

Next Job AbroadAlmería, Andalucía, España

Hace 28 días

Descripción del trabajo

Join the innovative team at Next Job Abroad as a Finnish-speaking Technical Support Agent in the sunny city of Malaga, Spain! Spend your days in a vibrant tech company where you'll tackle exciting challenges and provide essential support to our Finnish clients. This role is perfect for those who enjoy problem-solving and are passionate about technology.

As a Technical Support Agent, you will be the first point of contact for customers experiencing technical issues. Your technical expertise and communication skills will help you guide clients through troubleshooting processes, ensuring they receive quick and effective solutions. If you are a tech enthusiast with a flair for helping others and want to experience life in beautiful southern Spain, we would love to hear from you!

Responsibilities

Provide technical support to Finnish-speaking customers via phone, email, and chat
Troubleshoot and resolve technical issues related to our products and services
Guide customers through detailed technical processes and solutions
Document all customer interactions and solutions in our support system
Collaborate with other departments to escalate and resolve complex issues
Maintain up-to-date knowledge of our products and services to offer informed support
Contribute to improving our support processes and customer satisfaction

Requirements

Fluency in Finnish and good command of English; additional languages are a plus

Previous experience in technical support or IT roles is highly desirable

Strong problem-solving skills and a passion for technology

Excellent communication skills and a customer-oriented mindset

Ability to work independently and as part of a diverse team

Familiarity with helpdesk software and support tools is an advantage

Willingness to relocate to Malaga, Spain and embrace a new culture

Benefits

Career growth opportunities in a renowned global software company

International & diverse work environment

Yearly salary €22.000 excluding bonuses.

Health care benefits and numerous other discounts

Fully paid training by certified instructors

State of the art premises, providing a great working environment with relaxing break areas

Special events as well as community & social responsibility initiatives

This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

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Technical Support • Almería, Andalucía, España