It Service Owner, Madrid

IT Service Owner

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth.

Let s shape the future of wealth management together.

The IT Service Owner is responsible to operate an IT Service E2E within the defined SLA, including understanding and tracking the service dependencies.

IT Service means the logical IT Service including one to many corresponding applications (for which dedicated Application Responsible may have the accountability).

The IT Service Owner is the first point of contact for Operations, Support, Maintenance and overarching service lifecycle related questions.

During delivery of new features, the IT Service Owner ensures proper implementation of non-functional requirements together with Application Responsible and System Architect and coordinates the transition into UAT and Production environments.

YOUR CHALLENGE

• Define requirements and prepare hardware for software installations or updates
• Familiar with HP Service Manager to mage the CMDB part
• Order all necessary assets to allow the software to run, like software packages, databases or VM
• Secure and configure the environments, according to the company standards (DNS, certificates, firewall)
• Liaise with the infrastructure teams of our company to assure the implementation of the software packages
• Order and maintain technical users, (Oracle) roles, AD groups and all necessary security items like IAM Core to operate the software to allow users to request and restrict access to the application
• Understand the permission requirements of the business and give the right guidance
• Perform platform lifecycles when the platform risk to be out of life / support
• In case of problems with the software, do an error analysis and follow-up with the vendor if the problem cannot be fixed directly (via their ticketing system)
• Configure the software and underlying hardware components in order to fulfil the company standards in terms of hardening, logging and security settings.
• Plan and perform system tests of all new updates and support the business and service delivery teams during version updates
• Automate recurring administrative and operative tasks
• Be the quality gate for all change installation in production
• Migrate solution artefacts throughout the stages as required by service-delivery and change-management teams.

Define and operate or automate the respective tools.

YOUR PROFILE

Spanish, German or French language skills are considered as an advantage

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linux, RedHat, Bitbucket, Gitlab,