Head of Services Power Conversion Solutions PCS

Power Conversion Solutions (PCS) is a newly formed Global Product Group (GPG) within Hitachi Energy, created by combining the GES and PCP teams. PCS aims to become a high-performing, successful, and attractive partner for utilities, IPPs, and integrators by offering an unparalleled package of products, services, and software. Our mission is to drive profitable growth and deliver high-value automation and digital solutions to our customers.

The Head of Services will play a critical role in the newly formed PCS organization. This position is responsible for driving the P&L (Profit and Loss) performance of the services business, ensuring profitable growth, customer satisfaction, and the delivery of high-quality services. The Services Manager will work closely with departments including R&D, Operations, Sales, Business Development, and Portfolio to develop and implement service strategies aligned with the global product group’s goals and objectives.

This position can preferably be based in Italy (Milan or Genova) or Spain (Madrid or Sevilla). Other locations may be considered as needed.

How you will make an impact :

• Develop and implement service strategies to enhance P&L performance, growth, and profitability of the PCS services business.
• Oversee the delivery of services such as consulting, remote monitoring, and performance warranties, ensuring high levels of customer satisfaction and service quality.
• Collaborate with engineering and product development teams to ensure service offerings align with product capabilities and customer needs.
• Manage a team of service professionals, providing leadership, guidance, and support for high performance and professional development.
• Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions to optimize P&L outcomes.
• Build and maintain strong relationships with key customers, acting as a point of contact for service-related inquiries and issues.
• Ensure compliance with safety, quality, and regulatory standards.
• Participate in developing new service offerings and business models to meet evolving customer needs and market trends.
• Support the sales team by promoting and selling service offerings, providing technical expertise and customer insights.

Qualifications :

More about us

Our flexible working practices help you optimize personal and business performance while creating an environment for skill development and growth.

Our employee benefit programs are tailored to each country, depending on the location of employment and job grade. More details will be provided during the interview process.

Qualified individuals with disabilities may request reasonable accommodations if unable to access the Hitachi Energy career site due to disability. Please complete the general inquiry form on our website with your contact information and details about your accommodation needs.

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