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French speaking Customer Service and Technical Support Advisor with English

TeleperformanceBarcelona, Cataluña, España

Hace más de 30 días

Descripción del trabajo

We are looking for a French-speaking Customer Service & Technical Support Advisor with English.

Purpose of the role

We seek experts to become ambassadors of our brands, providing comprehensive support across all our brands in presales and aftersales scenarios, including physical stores and e-commerce. The role involves basic technical troubleshooting and back-office tasks.

C2 Level of French
Advanced level of English
Listening and understanding skills
Empathy and understanding others
Customer focus
Problem-solving and technical learning abilities
Integrity and trustworthiness
Conflict management skills

Desirable experience

Digital literacy / e-commerce user

Cross-selling and up-selling experience

Social media familiarity

Previous experience in in-store customer service for these product categories is a plus

38.5 hours / week, rotating shifts from Monday to Friday, 08 : 00 to 18 : 00

Referral Program : Bring a Friend and receive a referral fee (up to €2,000 depending on the language / project)

Opportunities for career growth within the company; our team is expanding, and new roles are frequently available

Enjoy an excellent work environment with team-building activities in a dynamic, international setting

Diversity, Equity & Inclusion

TP is a global family embracing diverse backgrounds and lifestyles. We are committed to diversity and do not discriminate based on gender identity, sexual orientation, race, religion, age, nationality, citizenship, disability, pregnancy, veteran status, or other differences.

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Customer Service And • Barcelona, Cataluña, España