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Cloud IT Support

Capitole Consultingvalència, España

Hace 18 días

Descripción del trabajo

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Capitole Consulting keeps growing and we want to do it with you!

Are you a passionate IT Support Azure Specialist ? We have an exciting opportunity to lead and empower a multicultural team!

Experience : +2 years of experience Service Desk / Service Operation related activities.

Skills :

Help Desk, Expert.
Incident and Service Request Management, Expert.
Ticketing Systems (e.g. Jira, Freshdesk (Remedy; get.IT).
Experience of working with 3rd party software vendors.
Experience with Cloud Environment / Infrastructure (Azure preferred)
Basic experience with cloud-based Visualization tools (e.g. Tableau, DataIKU, …)
Basic experience with Cloud bases Analytics tools (e.g. HDI R, HDI Spark, Data Bricks, …)
Monitoring and logging experience (Azure Monitor, Log Analytics, Application insights)

Basic experience with big data compute tools (e.g. Data Science VMs, WebApps, etc.).

Primary point of contact for user questions and for the reporting of incidents in the system. Ensure a smooth incident and service request processing.

Project / activity for the engagement.

Single point of contact of users for incidents.

Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)

Complete with qualified information incidents recorded by the users.

Evaluate incidents related to escalation and problem solution initiation.

Analyses root cause when possible and workarounds in case of errors.

Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.

Interface towards 2nd Level contacts within IT and supplier.

If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.

Monitor incident, push incident solution and keep inform the user.

Verify solution if needed with the user.

Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)

Prioritizing of service requests.

Fulfill service request according work instructions and forward service request to responsible unit.

Inform requester about request fulfillment.

Closing service request.

Others :

Advise end users on hardware and software usage.

Consult Service / -Application Owner related to support topics.

Administration of user credentials and user accounts.

Monitors and reports running services, e. g. availability, capacity and quality. Creation and analysis of incident reports, identification of weaknesses and initiation of improvement measures

Implements measures to resolve or escalate issues in the event of recurring incident.

Manages operation and event logs (incl. classification).

Observes and keeps an eye on new technologies for the further development and improvement of existing tools and processes.

Technical knowledge / Accountabilities :

Knowledge in Microsoft Azure Platform (Portal and basic CLI commands)

Knowledge in ADLS Gen2 Storage Accounts.

Knowledge in Windows and Linux VMs (Bash, Powershell)

Knowledge in Azure AD Identity & Access Management (Service Principal authentication and RBAC configuration).

Knowledge in Azure Networking (Azure Vnets, NSGs, Proxies and FW)

Basic Knowledge in Azure SaaS (Databricks and ADF).

Basic Knowledge in Azure Devops (Connection to Azure resources)

Basic Knowledge with Infrastructure as Code (Terraform or similar)

Experience with container management (Docker, Kubernetes)

Automation / Scripting skills to streamline tasks

Or similar experience :

Experience with Azure supporting services

Experience with ADLS

Experience with Azure Data Factory

Location : FULLREMOTE

Schedule : flexible. Friday intensive.

We're great, but with you we'll be even better.

For this you will have :

Budget of 1.200€ in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.).

Follow-up with your team every month for continuous feedback.

Teleworking.

Flexible working hours to help you reconcile your professional / family life.

Private medical insurance paid in full by Capitole.

Flexible remuneration (restaurant tickets, transport and / or childcare).

WELLHUB

Discounts on major brands for employees (Club Capitole).

Get to know the whole family :

Team Buildings every two months - don't miss the summer party or the Christmas dinner!

Football team sponsored by Capitole.

Technological communities for you to share your knowledge and ideas with the other teams, sharing internal knowledge is essential!!!!

Last but not least, a TEAM! Don't you know us yet? Discover us!!!

See what people are saying about us

Don't hesitate to send us your profile, we are looking forward to meeting you!

Seniority level

Associate

Employment type

Full-time

Job function

Consulting

IT Services and IT Consulting

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