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German and English Customer Service Specialist
beBeeCustomerServicebarcelona, EspañaHace más de 30 días
Descripción del trabajoThe ability to adapt quickly to change and adjust to changing business environments. English language proficiency as the company's primary language of communication. Fluency in German (verbal and written) is required for connecting with our global customer base. Excellent communication and interpersonal skills. Strong problem-solving and critical thinking abilities. Ability to work well under pressure and handle multiple tasks simultaneously. Prior customer service experience is an asset but not necessary. Basic computer skills, including proficiency in CRM software and Microsoft Office.
We are seeking a customer service professional to elevate our B2C support.
Key Responsibilities :
- Deliver exceptional customer support via phone, email, and chat in both German and English.
- Assist customers in resolving inquiries, issues, and providing information about our products.
- Maintain a high level of product knowledge to effectively address customer questions.
- Document customer interactions and maintain accurate records in our database.
- Collaborate with other team members to resolve complex customer issues.
You will have :
This role requires :
If you're a motivated individual who can excel in this position, please apply or contact us directly.
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Customer Service Specialist • barcelona, España