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Senior Technical Support Specialist

Senior Technical Support Specialist

beBeeTechnicalSupportMadrid, España
Hace 5 días
Descripción del trabajo

Job Title : Senior Technical Support Specialist

About the Role

We are seeking a skilled and experienced technical support specialist to join our team. As a Senior Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers in Spain.

Key Responsibilities

  • Provide remote technical support via telephone calls, email, and social communication software or APPs.
  • Conduct onsite inspections and repairs, inverter swaps and fittings, and inverter maintenance.
  • Collect product failures, analyze data, and coordinate with HQ staff to improve product quality.
  • Produce work reports, troubleshoot documentation, and ensure compliance with company standards.

Requirements

To succeed in this role, you will need :

  • A degree in Power Electronics or a related field, preferably in the photovoltaic industry.
  • The ability to quickly learn multiple product series.
  • Fluency in Spanish is mandatory.
  • Excellent communication skills and the ability to work under pressure.
  • Familiarity with basic instrumentation such as multi-meters and 485 tools.
  • A proactive attitude, strong sense of responsibility, and good teamwork spirit.
  • What We Offer

    We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package.

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    Technical Support Specialist • Madrid, España