UX Researcher

As a Senior User Researcher you will play a strategic role across all stages of our design thinking process and work closely with both UX Designers and Product teams to deliver best in class experiences. You will be heavily involved and a key driver of understanding business strategy, customer needs and market context, formulating outcome-oriented hypotheses, validation and measurement, and post launch customer life-cycle management.

You will not only engage with but also advance and innovate in a range of research techniques, from quantitative statistical analysis to qualitative user interviews. As a senior researcher, you will be instrumental in developing and implementing research strategies, providing guidance to Design, Product and Engineering, and fostering a customer-centric culture throughout Vonage.

What you will do :

• Develop and drive innovative research strategies that inform product development and feature prioritisation
• Lead and manage the research roadmap, aligning it with business OKRs and stakeholder expectations
• Collaborate with the Head of Design to evolve and implement research and customer principles at Vonage
• Serve as the authoritative voice of the customer, influencing key decisions across the organisation
• Provide guidance and mentorship on research methodologies to members of the Design team, Product teams, and Engineering teams
• Establish and maintain research best practices, ensuring high-quality outputs across all projects
• Translate complex research findings into actionable insights for various stakeholders
• Contribute to the broader UX community through thought leadership and knowledge sharing
• Understand requirements and where appropriate, challenge the approach, backed up with sound customer, business and market insight and data
• Collaborate closely with Product, Engineering and Design to deliver validated Human Centred Design Solutions throughout the entire design process from discovery through to delivery and beyond.
• Work closely with remote international teams.

What you will bring :

What is required for application :

Preferred Qualifications :

What is in it for you :

Why Vonage

We value disruptive innovation, getting things done, and working with passion and integrity are the values that matter at Nexmo. We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. We strive for passion and integrity, both personally and professionally. We have achieved significant growth by hiring exceptional people. We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We value those who will help us continue this spirit. If this appeals to you then we encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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