Equipment Customer Service Agent with German

Our Industrial Engineering Solutions team is currently looking for an Equipment Customer Service Agent (m / f / d) - German speaker based in Barcelona.

About the job

You will manage and monitor the complete process of equipment and service orders supplied to our customers.

This includes order entry, communication with relevant departments (Sales, Customer Service, Purchasing, Expeditions, Billing), and handling in SAP, EBS, ONBASE systems.

Responsibilities include :

• Management and processing of services, including punctual services (cleaning, disinfection, repairs), and scheduled maintenance.
• Managing installations for new equipment.
• Overseeing external supplier services, ensuring order creation, performance monitoring, and billing approval.
• Handling customer invoices when applicable.
• Management of equipment orders, including standard and non-standard equipment, involving complex processes and high organizational capacity.
• Coordination with internal teams and external suppliers for order processing, delivery tracking, and invoicing.
• Updating system materials and parameters in SAP / EBS, including technical locations and equipment data.
• Managing transport requests, invoice corrections, returns / exchanges, and customer inquiries.
• Generating reports for project control and maintaining digital order files.

Who are you?

Degree plus 3-4 years of experience in order processing or customer service, preferably in a related field.

Language skills : Medium-high level of English.

System knowledge : Basic knowledge of SAP / EBS, specifically PR1, CP1 / PCE, PEE, PCE.

Excellent communication and interpersonal skills, decisive, and collaborative.

We look forward to your application!

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Our Commitment to Inclusion & Belonging

Ecolab is dedicated to fair employment practices and equal opportunity for all applicants and employees, regardless of race, religion, gender, age, disability, or other protected characteristics.

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