E-Commerce Operations Manager

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We are looking for

The Open Home Foundation is looking for an E-Commerce Operations Manager based in Europe to join our Back-office team. This team is responsible for the day-to-day operations of the Foundation, offering support to the rest of teams to ensure the proper functioning of our entire organization.

We are looking for

The Open Home Foundation is looking for an E-Commerce Operations Manager based in Europe to join our Back-office team. This team is responsible for the day-to-day operations of the Foundation, offering support to the rest of teams to ensure the proper functioning of our entire organization.

In this role, you will be responsible for the setup and management of the Open Home Foundation’s official merchandise store. We want our store to be a place where our community members can buy high quality products, and support the mission of the Foundation while doing so. This role will be crucial in ensuring that our passionate community members can find the right products, and have a great experience while doing so.

What You Are Going To Do

• Oversee the initial setup and configuration of our store, ensuring accurate product data, inventory syncs, and fulfillment settings are correctly established.
• Manage and maintain all merchandise listings, ensuring accurate descriptions, imagery, sizing, pricing and availability within our platform.
• Proactively research and identify potential merchandise products and suppliers that align with the Open Home Foundation's values
• Act as the primary relationship manager with our 3PL partner for all merchandise fulfillment. Over time, you may also be responsible for using our 3PL partner for fulfillment of internal hardware distribution.
• Develop and implement inventory forecasting strategies for merchandise to prevent stockouts of popular items and minimize overstock, considering community demand and event-based needs.
• Collaborate with our Marketing team on branding and approach to the community.
• Collaborate with our Product team on ideation and development of our merchandise items.

What You Need To Have

It would be great if you also have

What We Offer You

The Open Home Foundation is a fully remote organization that uses Remote to employ people from all over the world. You will be a normal salaried employee in your country.

This is a full-time position for 40 hours per week. Because we are a fully remote company, there is no fixed schedule. For the purpose of team communication, we do try to ensure at least 3 hours of overlap in the workday. You will report to the Head of Operations, who is based in Spain.

Core to the establishment of the Open Home Foundation was the well-being of the people building the future of the smart home. We will provide all the benefits required by the country you reside in. However, we also want to make sure all our employees, regardless of country of origin, get at least a minimal set of benefits, including :

When first offering a position to a new member, the Open Home Foundation aims to provide a total compensation package that matches the 75th percentile for the new hire's role, seniority, and local market rates. For an E-Commerce Operations Manager in our primary operating countries, the approximate yearly compensation will be the following :

These figures may be adjusted based on experience, qualifications, and work hours.

About Us

The Open Home Foundation is a non-profit organization based in Switzerland, with the objective of fighting for the fundamental principles of privacy, choice, and sustainability for smart homes. It does this by supporting the development of open-source projects, and open connectivity and communication standards.

A big part of this is Home Assistant, the biggest open-source project in number of contributors, but the Open Home Foundation also owns or collaborates with other projects important to promoting privacy, choice, and sustainability in the smart home, like :

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