Solutions Architect - Customer Service Technology

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, whilst ongoing development will advance your career.

As a Solution Architect, you'll be a pivotal team member who connects the client's technical, functional, and implementation requirements with a solution design and proposal. A successful Solution Architect will demonstrate a natural bias towards self-motivation and navigating data and people to find answers and present solutions that ensure world-class delivery.

Your responsibilities include :

• Providing expert end-to-end technical guidance to lead discovery discussions with prospective clients, assess architecture needs for projects, and collaborate with technical leads and sellers to create proposals.
• Developing and contributing to the solution review boards for proposals, including oversight for technology assurance, quality, and risk evaluation.

Minimum qualifications include a Bachelor's Degree.

Automation Solutions Expertise : Familiarity with the design, deployment, and post-production support needed for automation solutions such as SevOne and NS1 product suites.

Fluency in both Spanish and English.

Demonstrated expertise in documenting and sizing services for IT automation-focused solutions, ensuring alignment with business objectives and scalable deployments.

IBM Software integrates core business operations with intelligence, including machine learning and generative AI, to enhance responsiveness, productivity, and resilience. IBM’s hybrid cloud platform offers a comprehensive approach to development, security, and operations across hybrid environments.

YOUR LIFE @ IBM

IBMers are encouraged to make critical decisions daily, embrace challenges, and strive for outcomes that drive progress.

ABOUT IBM

IBM has been a pioneer since 1911, committed to applying intelligence, reason, and science to improve business and society. We are a leading employer in technology and consulting, serving many Fortune 50 companies with our cloud, AI, quantum computing, and blockchain innovations.

IBM is an equal-opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.

Position Details :

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