Senior Product Manager

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24 / 7 customer support we’ve become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a ‘unicorn’ and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

The Role

The Implementation team at TravelPerk manages the onboarding of our new clients. We are looking for a German-speaking Onboarding Specialist who will be responsible for successfully executing and launching the implementations within your portfolio. As an Implementation Specialist, you will analyse the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored according to the client. Your success will be measured upon the completion and adoption of the TravelPerk platform among your customers' users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7-star experience for our clients during the onboarding process!

The role of the Implementation Specialist requires superb communication and project management capabilities, organizational and problem-solving skills, as well as keen attention to detail. Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.

What you’ll be doing :

• Lead cross-functional project teams to successfully implement new clients
• Initiate, plan, execute, control and close implementation projects, including developing requirements documentation, finalising deliverables and building out client-facing communications
• Review contracts, optimise resource management and validate process quality
• Serve as the first point of contact for client escalations during the implementation process
• Develop and implement strategy plans to achieve account ramp-up goals
• Ensure that accounts are staged, scheduled, and prioritised according to both client and business needs
• Communicate complex and technical information in a manner that all audiences can easily understand
• Ensure that project team members have a clear understanding of timelines, tasks, risks and issues

What we look for :

What’d we’d like but not essential :

What we always look for :

A competitive compensation package, including equity in TravelPerk;

Generous vacation days so you can rest and recharge;

Health perks such as private healthcare or gym allowance, depending on your location;

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