Technical Service Specialist

Work Flexibility : Onsite

The Workshop Technician is primarily responsible for the correct repair of customer and Stryker equipment, movement of stock between repair areas, handling incoming calls, restocking consumables, and liaising with Customer Service. The technician will utilize technical skills and problem-solving abilities to ensure quick turnaround times for quality checks of loan equipment and repairs of failed items in customer environments. Responsibilities include troubleshooting, maintaining equipment status, and improving quality through suggestions, process improvements, and adherence to standard work to deliver on Stryker Technical Services.

Who We Want

Collaborative partners who build cross-functional relationships to foster ideas and drive continuous improvement.

Analytical problem solvers who identify root causes and evaluate solutions to prevent future issues.

Dedicated achievers who thrive in fast-paced environments and ensure project completion meeting regulations and expectations.

What You Will Do

• Manage daily workshop workload to meet demand and customer needs.
• Evaluate and complete repairs promptly as directed by the team lead or supervisor.
• Coordinate with Customer Service for quality checks of capital equipment.
• Respond to customer and internal queries professionally and efficiently.
• Support continuous improvement initiatives to enhance efficiency and quality.
• Provide reports and documentation on work activities.
• Assist with ERP data entry, quoting, and repair processes.
• Maintain technical skills through ongoing training and development.
• Ensure compliance with Health & Safety standards at all times.
• Maintain ISO 9001 compliance in service delivery.
• Provide technical support internally and externally.
• Manage spare parts inventory and participate in annual inventories.
• Report on repair and departmental activities using available systems.

What You Need

About You

What We Offer

Flat hierarchies and responsibility. Empower employees to take on responsible tasks.

Growth opportunities. Support for personal and career development, including lateral and vertical moves.

Team spirit & engagement. Inclusive teams that value diverse perspectives.

Competitive salary. Attractive salary packages and benefits.

Recognition. Rewards for outstanding performance, ideas, and achievements.

Work-life balance. Flexible working hours to accommodate personal situations.

Stryker is a global leader in medical technologies, dedicated to improving healthcare outcomes with innovative products in MedSurg, Neurotechnology, Orthopaedics, and Spine. We impact over 150 million patients annually worldwide.

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