Senior Technical Support Engineer - Platinum

Olala is a fast-growing, tech-enabled real estate management and hospitality company headquartered in Barcelona. We are part of a hospitality group managing over 1200 accommodation units—including short-term rentals, hotels, and unique stays—and 10 F&B assets across Europe, Asia, and the Middle East.

Our mission is to provide guests with unique hospitality experiences while promoting sustainable and stylish travel. Since 2014, we've expanded to 17 cities and aim to grow further by offering digital, stylish accommodations and high-level service worldwide.

Your Role

We are seeking a dynamic, result-oriented Customer Care Agent to join our team. As a Customer Care Specialist, you will connect people to unique travel experiences and gain valuable industry experience, contributing to our growth.

Your Responsibilities

• Provide Expert Guest Support : Deliver professional, prompt, and friendly assistance, resolving complex issues and exceeding guest expectations.
• Advanced Troubleshooting : Use in-depth knowledge to diagnose and resolve intricate issues, minimizing escalations.
• Multi-Channel Communication : Manage inquiries via phone, email, WhatsApp, Facebook, ensuring clarity and professionalism.
• Proactive Improvement : Suggest innovations to enhance guest experience and support processes, collaborating with teams to boost sales and satisfaction.

What You Bring

Benefits & Perks

Diversity & Sustainability

We foster an inclusive environment that values individuality and diversity, fueling innovation and creativity. We also commit to reducing our environmental impact through energy-efficient practices and community engagement.

We look forward to receiving your application! For more about Olala, visit our website and follow us on LinkedIn and Instagram.

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