GenAI Support Engineer

o Bachelor's degree in Computer Science, Information Technology, or a related field.

Professional Experience :

o 1-3 years of experience in application support or a related IT role, demonstrating your ability to troubleshoot and resolve technical issues.

o Familiarity with established application support processes and best practices, ensuring efficient and effective resolution of user concerns.

Analytical Skills :

o Strong analytical and problem-solving abilities to diagnose and fix complex technical issues in a timely manner.

Communication and Customer Service :

o Excellent communication skills, both verbal and written, to clearly explain technical concepts to non-technical users.

o Proven customer service skills to provide a positive support experience and maintain high levels of customer satisfaction.

Work Environment Adaptability :

o Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and requirements.

Skills.

Technical Proficiency :

o Proficient in troubleshooting technical issues with a focus on finding root causes and implementing solutions.

o Experience with application monitoring tools to proactively assess and maintain system performance.

o Competence in SQL for database querying and management.

o Familiarity with ticketing systems to manage and prioritize support requests efficiently.

o Strong foundation in technical support, providing assistance to end-users and other stakeholders.

Agile and IT Frameworks :

o Experience working in an Agile team, contributing to sprint planning, and iterative development cycles.

o Understanding of the ITIL framework to enhance support process efficiency and effectiveness.

Security Awareness :

o Familiarity with internal security standards and frameworks to ensure compliance and data protection in support tasks.

Soft Skills :

o Possess excellent problem-solving skills to approach challenges with creativity and strategic thinking.

o Customer service orientation to ensure user satisfaction and foster positive relations with stakeholders.

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