Technical Support Analyst -L2-

Working in DA Application Support contributing to customer support and service levels by providing 2nd line business and Technical and Business related product support to clients using the Experian Core DA product set. Work will include dealing with live product configuration incidents (including investigate & resolve) system enhancements (requirements definition and implementation) and system optimisations.

Qualifications :

• IT Degree or equivalent standard.
• Good SQL knowledge
• Approximately 3 years of working experience in the field of application / customer support

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work / life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25 Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work : Employment Type :

Fulltime

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Department / Functional Area : Product Development

Experience : years

Vacancy : 1