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Customer Support Specialist - Dutch Speaking - Valencia

Customer Support Specialist - Dutch Speaking - Valencia

Dila RecruitmentBenalmádena, Andalucía, Spain
Hace más de 30 días
Descripción del trabajo

Position : Customer Support Specialist

Location : Valencia Spain

Employment type : Fulltime

ABOUT THE ROLE :

As a Customer Support Specialist youll be the first point of contact for customers via phone email chat and social media. Youll provide friendly solutionoriented assistance ensuring every customer feels heard and supported. This is a great opportunity to work in an international environment develop your customer service skills and enjoy life in sunny Valencia!

DUTIES AND RESPONSIBILITIES :

  • Communicate with customers through various channels such as phone email chat and social media
  • Showcase extraordinary communication skills such as listening empathy and can personalize every customer conversation
  • Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
  • Identify and address customer needs to escalate internally to improve and / or develop processes
  • Ability to work collaboratively within a team as well as independently
  • Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS :

  • Native in Dutch (C2) both oral and written. Fluent in English (at least B2 level)
  • Previous working experience in hospitality or other customer facing roles is a plus
  • Excellent communication skills with the ability to listen and show empathy
  • You thrive for teamwork and fun and are part of the community
  • Flexible and able to work in a fast paced working environment
  • Autonomous able to work independently as well as part of a team
  • Tech savvy and familiar with Google Suite MS office and CRM tooling
  • Customerfocused always have the customers best interest in mind

    • BENEFITS :

  • Working schedule : MondaySunday 8AM8PM rotating shifts
  • Excellent remuneration package based on experience skills and performance
  • Health insurance
  • Free lunch
  • Spanish lessons
  • Bootcamp twice a week
  • Drinks every Friday
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach career potential

    • How to Apply for the Dutch Speaking Customer Support Specialist Role in Valencia

    If you are passionate about helping others enjoy solving problems and want to build your career in customer service we encourage you to apply! Please submit your application with your resume in English.

    Key Skills

    Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Customer Support Specialist • Benalmádena, Andalucía, Spain