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Job in Germany : Support Engineer IT-Service 2nd Level (m / w / d)

Helvetia Schweizerische Versicherungsgesellschaft AG | Direktion für Deutschlandmálaga, España

Hace más de 30 días

Descripción del trabajo

Support Engineer IT Service 2nd Level (m / f / d)

Risk protection, pensions, art, classic cars : we are excellently positioned in a wide range of insurance sectors. Always close to people, personally and digitally. Our team brings tradition and modernity together - with the highest quality of service and preferably with you as a reinforcement. We look forward to receiving your application - &Go.

Your benefits at Helvetia

Company pension plan : Your fully employer-financed protection for the future
Flexible, mobile working : Flexible 38-hour week, up to 60% mobile working & flexitime account
Vacation : 30 days annual leave, additional days off (24.12. + 31.12.) & special leave days for specific occasions
Top transport connections
Employee conditions and benefits : Job bike / bicycle leasing, employee discounts & much more
Canteen at the head office for breaks with the best food & free coffee specialties
Promotion & further training : Whether a specialist or management career, we support your further development
Health : Company sports and subsidized health measures
Benefits may vary depending on location and position

This is how you support us

As a Support Engineer (m / f / d) you will support our teams at their workstations and assist them with our applications, especially Microsoft 365, peripherals and host applications

Routinely provide our employees with suitable IT when they join and leave the company and when there are changes within our organization and authorize them to use it

Support us in configuring mobile device management solutions and other applications and maintain them conscientiously

Regularly maintain and continuously develop our IT service management tools

Expertly receive and document fault reports, initiate solutions through detailed fault analyses and coordinate service providers for software and hardware

Independently manage (sub-)projects in IT operations, develop processes and drive their optimization with new impulses

This is how you enrich our teams

Completed IT training with relevant professional experience

Expertise in IT service management, such as ticket, asset and change management

Know-how in system support, in Microsoft 365 or Windows and corresponding operating systems such as Windows Server or Windows Client

Ideally familiar with networks, Active Directory, VM-Ware, ITIL 4 and software packaging and distribution

Strong communication skills and enjoy working both independently and closely with colleagues and general agents

Strong hands-on mentality, plus a high level of commitment and sense of responsibility

Place of work : Frankfurt am Main

Type of employment : Full-time / part-time, limited until 31.12.2026

Career status : Experienced professional

Are you interested?

Take the first step and apply online, stating your salary expectations and earliest possible starting date. Please note that the salary estimates shown in the job portals may differ from the actual salary range.

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Job Germany Engineer • málaga, España