Junior Technical Consultant – Salesforce Marketing Cloud

Junior Technical Consultant – Salesforce Marketing Cloud

Apply locations Barcelona time type Full time posted on Posted 30+ Days Ago job requisition id R1075562

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.

We’re hiring for a Junior Technical Consultant as part of Merkle in Barcelona.

Job Description :

We are seeking a motivated Junior Technical Consultant with a strong background in Salesforce Marketing Cloud to join our dynamic application support team. Our team is focused on supporting a range of marketing automation platforms.

As a key member of our support team, you will play a crucial role in ensuring the effective and efficient operation of our marketing automation platforms. You will work closely with clients and internal teams to manage platform issues, improve processes, and contribute to the overall success of our service delivery.

Key Responsibilities :

Platform Support and Issue Resolution :

• Manage, own, and resolve platform issues related to Salesforce Marketing Cloud and other marketing automation tools within agreed Service Level Agreements (SLAs).
• Provide second-line support for complex technical issues, ensuring timely and effective solutions.
• Collaborate with internal teams and third-party vendors to escalate and resolve critical issues.

Client Communication and Relationship Management :

Process Improvement and Documentation :

Reporting and Analytics :

Platform Administration and User Management :

Qualifications :

Necessary Requirements :

Desirable Requirements :

A few of the benefits :

Inclusion and Diversity :

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so.

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