Customer Services Engineer

Customer Services Engineer

Date : Jan 11, 2025

Location : Madrid, ES

Company : Barco

Barco is looking for a new Customer Services Engineer in Spain . As a Customer Services Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.

Key responsibilities

• Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in Spain and abroad.
• Repair and troubleshooting of Barco hard- and software.
• Assist at sales demos in order to promote Barco’s solutions.
• Give product training to partners and end-users.
• Execute pro-active analysis visits, report and provide suggestions.
• Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams.
• Document actions and solutions in a timely fashion.
• Follow training to update your technical, commercial and soft skills.
• Build a relationship with the Customers and detect Service sales opportunities.

Requirements

Our offer

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